KnifeCollection.com company policies and shipping options

Privacy Rule
No information that you submit to us by email, web page, regular mail-in, fax or telephone will ever be shared with any other organization of any kind. Badger Information Service does not sell customer names, customer addresses or any other customer information.
Satisfaction Guarantee
Your satisfaction is guaranteed on all the items you purchase directly from our web site, KnifeCollection.com. If for any reason you do not get the results you were looking for from a product you purchase from us, return the product for a complete refund. Refunds do not include postage costs.

CREDIT CARD POLICY - We only accept credit cards through secure PayPal for orders shipped to the US. We will only mail orders paid for by credit card to the confirmed PayPal address. We do not accept credit cards for orders going to an APO, FPO or other military addresses as we can not trace these orders.

OVERSEAS ORDERS- We will only ship knives to customers in the USA. We only accept mail-in orders from countries other than the USA for all other items. Payment must be a certified bank check or international money order made out to pay in US funds. No overseas credit card orders, including PayPal, will be accepted.

Shipping Options
We ship orders Monday through Friday. Your package will be shipped on the day we receive the order if:
1) Your order arrives at our office before 2:00 pm. If it arrives after 2:00 pm it will be shipped the next business day.
2) We have absolute confirmation that the form of payment you submitted is valid. Most credit cards and money orders are shipped same day. Checks will be held up to 10 business days before your product is shipped.

The type of shipping you select will determine:
A) The cost added to your order.
B) The lenght of time it will take for your order to arrive.
C) Your ability to trace your package on the internet.
D) The amount of time it will take to get a refund or replacement for lost packages.
No refunds or replacements will be given until the status of a lost package has been determined from the shipper.
Our shipping options are:
1) Basic- Could be US Post Office or UPS, whichever we choose to use. May have a trackable confirmation number or it may not. Your package will usually arrive in 3 to 14 days but could take up to 4 weeks for delivery.

3) Priority- This is your best value. A confirmation number you can trace on the internet is provided. Delivery normally takes 3 to 7 days from date of shipping, but no specific date can be guaranteed. Orders paid for by personal checks will still be held for up to 10 days before shipping.

4) Express- Your package should arrive within 48 hours from the time we ship. Orders placed on Saturday, Sunday or holidays will be shipped on the next business day. Not available for orders paid for by personal check or orders from overseas. Can be traced on the internet.

Please email or telephone us if you need further information on shipping or return policies. Please contact us with any special situation you may have and see if we can work out out a shipping plan to fit your needs better. We are here to satisfy your needs!

To Contact Us
By Mail; Badger Information Service
379 Division St #127
Fairbanks, AK 99712
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B I S
379 Division St #127
Fairbanks, AK 99712
Send us a Message